What's New

Change in Ryanair fee structure

As of November 1, 2025, Ryanair replaced Booking Fees with a Content Access Fee. Contact your Travelport representative if your agency needs to complete the updated booking terms required for this change in fee structure.

Multi-factor authentication (MFA)
MFA is now used to add a layer of security for several Travelport support web sites and Smartpoint Desktop features. When you log in to these sites or plugins, a six-digit code is sent to the email address in your MyTravelport profile.
More Information
- MyTravelport, including the Knowledge Base and Learning Portal.
- Smartpoint Cloud
- Travelport Marketplace
- European Rail
- Flight Search

Updated Phone Format for Ryanair

Ryanair recently modified their requirements for phone number formats. Phone numbers now require a hyphen (-) after the country code.
More Information
Accepted formats are:
- 353-212121212 (recommended)
- 00353-12345678
- +353-12345678
Note that an error is not returned by Smartpoint, Travelport+ (1G), or Apollo (1V) if an incorrect format is used. However, additional processing must be performed by Ryanair when obsolete formats are used.
Flight Search Plugin (Travelport+ Only, Smartpoint 10.0 and later)

The Flight Search plugin combines the options to fare shop in a single screen for NDC fares, traditional (GDS) fares, or a combination of NDC and traditional fares. Agents can then view and compare airline offers and fares side-by-side.

More Information

For more information, see Flight Search.

The online help is also available in Canadian French.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.